Find quick answers to common questions about our services. If you don't find what you're looking for, our support team is always ready to help.
How do I fund my wallet?
You can fund your wallet through bank transfer, debit card, or by visiting any of our agent locations. Go to the "Fund Wallet" section in your dashboard for detailed instructions.
What are your service charges?
Our service charges vary depending on the transaction type. Generally, we charge between 1% to 3% per transaction. You'll always see the exact charges before confirming any transaction.
How long do transactions take to process?
Most transactions are processed instantly. In rare cases where manual verification is required, it may take up to 24 hours. You'll receive notifications for all transaction status updates.
How do I become a reseller?
Visit the "Become a Reseller" section in your dashboard and complete the application form. Once approved, you'll get access to special rates and a reseller dashboard.
What should I do if a transaction fails?
First, check your transaction history for status updates. If the amount was deducted but service wasn't delivered, contact our support immediately with the transaction reference number.
How do I reset my transaction PIN?
Go to "Change PIN" in your account settings. You'll need to verify your identity through your registered email or phone number before setting a new PIN.
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